They are a very successful clothing company and with good reason. They sell colourful, good quality clothes; have great marketing; excellent customer service and yet women often make a face at the mere mention. (Not Mini Boden for kids though as people universally seem to love their range).
I’ve been trying to understand this reaction better and have come to the conclusion that Boden is too distinctive. Being distinctive is often a good thing; for example you’d be happy for people to notice the red soles on your shoes and recognise them as being Christian Louboutin (if you’re lucky enough to afford them of course), or to give another example a handbag from Orla Kiely – very obvious to everyone where it’s from but in this case it’s not a bad thing.
Boden however is not quite up there with other brands in terms of people wanting others to know where they’ve bought their dress, handbag etc They seem to be considered by some to be a bit middle of the road, an obvious choice and therefore unoriginal, despite the fact that in my opinion they sell a lot of nice things – jackets in particular at the moment. (www.boden.co.uk)
Certainly where I live in South London Boden is very often seen worn by mums waiting at the school gates and that’s what seems to put a lot of people off. I guess that clothes either need to be an obvious brand that people are keen to show off or have an air of mystery about them – Boden doesn’t seem to fit into either category, hence “the face”!!
Alice Treanor 2010